CONFLICT MANAGEMENT

Most of us communicate every single day, but nevertheless, we often fail to communicate successfully.

This course will help you develop win-win solutions in every conflict, and at the same time deal with challenges, difficult people, bargaining tactics, and communication problems. Most importantly, you will learn to recognize your own skills as a mediator and find out how to handle a crisis to the mutual benefit of all participants.

At the end of this course, participants will be able to analyze a conflict and make concrete recommendations on how to move forward to resolve a conflict successfully. Therefore, its most important goals are:

  • Understanding the basic elements of conflicts
  • Recognizing the role of culture in understanding conflict
  • Understanding how mediating conflicts works
  • Learning how to resolve a conflict successfully
  • Understanding how to voice one’s own interests and hear other people’s interests

This course will be particularly useful for you if you have to communicate professionally in your daily life or are seeking to get into professions where negotiations will be part of your main tasks. Additionally, it is very helpful for everyone who needs to improve their communication skills, be it for professional or personal reasons.

NEGOTIATION SKILLS & STRATEGIES

This course will look at how to work on developing win-win solutions in every negotiation, and at the same time deal with challenges, difficult people, bargaining tactics, and communication problems.

Most importantly, it will teach participants about their own negotiation skills and focus on how to maximize the potential they bring to the negotiation table.

INTERCULTURAL COMPETENCES IN CIVILIAN CRISIS MANAGEMENT

As civilian input in crisis management is constantly increasing, there is a growing demand for civilian experts to be sent to civilian missions. Regardless of how skilled the expert is at its domestic work, when an individual is sent to either EU, OSCE or UN mission, he or she will certainly meet a very different environment and challenges in the field in which he has little or no experience in.

Centre for European Perspective (CEP) developed an e-learning module on Inter-Cultural Competence in close cooperation with More Europe in the ENTRi framework. This e-learning module is dedicated to recognizing and analysing intercultural challenges in order to better understand cultural differences.

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